Maybe Apple doesn’t have the correct purchase date in the system. Make sure you have your receipt at hand when contacting support. Let them know you’re getting an error message that says your device is not eligible for additional coverage. If you’re still unable to purchase AppleCare, contact Apple Support for further help. If you’re still getting the same alert, wait for 24 hours. Wait for a couple of hours after the initial activation, and try again later.
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Apple may need some time to update the AppleCare database. If you bought your Apple device from a third-party vendor (your carrier, Walmart, BestBuy, Amazon, you name it), you may need to wait for a day or two before you can activate AppleCare. On the other hand, you have 12 months to get the AppleCare Protection Plan starting from the original purchase date. So, if you bought your device more than 60 days ago, don’t be surprised if you can’t get AppleCare+. The only exception is Japan, where you only have 30 days to get AppleCare+. Keep in mind that you can purchase AppleCare+ within 60 days of your device purchase. AppleCare or AppleCare+Ĭheck what kind of warranty you’re trying to purchase. For example, if you can’t activate the plan directly on your device, go to AppleCare’s website or visit the nearest Apple Store.
Meanwhile, you can try to purchase AppleCare using a different channel. If AppleCare on Device is not available, wait until Apple’s engineers have solved the problem on their end, and try again later. Go to Apple’s System Status page and check if AppleCare is affected by any known issues. My Device Is Not Eligible for Additional AppleCare Coverage Check if This is a Known Issue My Device Is Not Eligible for Additional AppleCare Coverage.
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